Refund policy
RETURN AND REFUND POLICY
Last Updated: May 10, 2025 Effective Date: May 10, 2025
1. Our Commitment
We stand behind the quality of our products. If you are not fully satisfied with your purchase, we offer a 30-day return window from the date of confirmed delivery, subject to the conditions outlined in this policy.
By placing an order through our store, you confirm that you have read, understood, and agreed to the terms set forth in this Return and Refund Policy.
2. Return Eligibility Window
Return requests must be submitted within 30 calendar days of the confirmed delivery date as recorded by the carrier's tracking system.
Requests submitted after the 30-day window will not be accepted under any circumstances, regardless of the reason. No exceptions will be made to this deadline.
3. Conditions for Return Acceptance
To be eligible for a return and refund, all of the following conditions must be satisfied:
- The product must be unused, in its original condition, and show no signs of wear, use, or customer-inflicted damage
- The product must be returned in its original, undamaged packaging, with all included accessories, components, and documentation
- A return authorization must be obtained from our support team before shipping the product back — unauthorized returns will be refused and returned to the sender at their expense
- Photographic or video evidence of the product's condition and the reported issue must be submitted at the time of the return request
- A valid proof of purchase (order number or order confirmation email) must be provided
Failure to meet any one of these conditions will result in the return request being denied.
4. Non-Returnable Items and Non-Refundable Situations
The following are not eligible for return or refund under any circumstances:
- Products that have been used, assembled, installed, or modified in any way
- Products returned without prior written authorization from our support team
- Products returned without original packaging or with missing accessories
- Products damaged due to misuse, improper handling, neglect, accidents, or failure to follow the product instructions
- Products where the stated reason for return cannot be substantiated with photographic or video evidence
- Return requests submitted after the 30-day deadline
- Products purchased on final sale, promotional, or discounted terms where the listing explicitly stated no returns
- Damage caused by third-party modifications or use in combination with non-compatible devices or materials
5. Defective or Incorrect Products
If you receive a product that is defective upon arrival or materially different from what was ordered, you must notify us within 48 hours of confirmed delivery by contacting our support team at verunoscompany@use.startmail.com.
Your message must include:
- Your full name and order number
- A clear written description of the defect or discrepancy
- Photographic or video evidence clearly showing the issue
Claims submitted after 48 hours of confirmed delivery for defective or incorrect items may not be accepted. Once the claim is validated by our team, we will offer one of the following resolutions at our discretion:
- A full refund to the original payment method
- A replacement product (subject to availability)
6. How to Initiate a Return
To begin the return process, contact our support team at:
Email: verunoscompany@use.startmail.com
Include the following in your message:
- Your full name and order number
- The reason for the return request
- Clear photographs or video showing the product's current condition and any reported defect
Our team will review your request and respond within 1–2 business days. If your return is approved, you will receive written instructions including the return shipping address.
Do not ship the product back before receiving written authorization. Unauthorized returns will be refused upon arrival and returned to the sender. We will not issue refunds for unauthorized returns.
7. Return Shipping
Unless the return is the result of a verified product defect or a fulfillment error on our part, return shipping costs are the sole responsibility of the customer.
We strongly recommend using a trackable shipping method for all returns. We are not responsible for items lost or damaged in transit during the return shipment. Refunds will not be issued for items that are not received by our warehouse.
8. Refund Processing
Once the returned item is received and inspected by our team, we will notify you of the outcome of your return request.
- Approved refunds will be issued to the original payment method within 7–10 business days of our receipt and inspection of the returned product.
- Partial refunds may be issued at our discretion if the returned item shows signs of use, missing components, or damage inconsistent with the stated reason for return.
- Denied returns will result in the product being held or returned to the customer at their expense.
Please note that refund processing times may vary depending on your bank or payment provider. We are not responsible for delays on the part of financial institutions once the refund has been issued from our end.
9. Exchanges
We do not offer direct product exchanges at this time. If you wish to receive a different item, you must initiate a return for the original product (subject to eligibility) and place a new order separately.
10. Product Disclaimer
Our shoe dryer is a consumer product intended for general household use. It is not a medical device and is not intended to produce any health-related outcome. We accept no liability for any physical, health-related, or property-related consequences resulting from:
- Misuse or improper use of the product
- Use contrary to the product instructions or warnings
- Individual interpretation of product descriptions or promotional content
- Use of the product by persons who have not read the included instructions in full
Dissatisfaction based on subjective expectations not explicitly stated in our product description does not constitute grounds for a return or refund.
11. Dispute Resolution — Chargebacks
We are dedicated to resolving any issue in good faith and in a timely manner.
Before filing a chargeback or payment dispute with your bank, credit card provider, or payment platform, you are required to contact our support team and allow us a reasonable opportunity to resolve the matter directly.
Contact: verunoscompany@use.startmail.com
Please include your order number, a description of the issue, and any supporting evidence. We respond within 1–2 business days.
Chargebacks filed without prior contact or without allowing a reasonable resolution period may be disputed by us with full supporting documentation, including order confirmations, shipping records, delivery verifications, and all prior communications. We maintain comprehensive records of every transaction.
12. Policy Modifications
We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. The version in effect at the time of your purchase governs your order. We encourage you to review this policy before each purchase.
13. Contact
For all return requests, refund inquiries, or questions related to this policy:
Email: verunoscompany@use.startmail.com
We aim to respond to all messages within 1–2 business days.
This policy does not affect any statutory rights you may have under the consumer protection laws applicable in your jurisdiction. Where local law provides rights that cannot be excluded by contract, those rights remain unaffected.