Shipping policy
SHIPPING POLICY
Last Updated: May 10, 2025 Effective Date: May 10, 2025
1. Overview
This Shipping Policy applies to all purchases made through our online store. By placing an order, you confirm that you have read, understood, and agreed to the terms set forth in this policy. We reserve the right to update this policy at any time without prior notice; changes take effect immediately upon publication.
2. Order Processing
All orders are processed within 1–2 business days of payment confirmation. Business days are defined as Monday through Friday, excluding internationally recognized public holidays.
Orders placed on weekends or public holidays will begin processing on the next available business day. You will receive an order confirmation email upon successful placement of your order and a separate shipping notification with tracking details once your order has been dispatched.
We reserve the right to cancel or delay any order affected by circumstances beyond our control, including but not limited to payment verification issues, suspected fraud, product unavailability, or force majeure events.
3. Estimated Delivery Times
| Shipping Method | Estimated Delivery |
|---|---|
| Standard International | 6–9 business days |
Delivery estimates begin from the date of dispatch, not the date of order placement. These timeframes are estimates provided in good faith and are not guaranteed delivery dates.
Actual delivery times may vary depending on:
- The destination country and region
- Local customs processing and clearance procedures
- Carrier delays, weather events, or logistical disruptions
- Peak shipping seasons (e.g., holidays, major sales events)
- Incomplete or inaccurate delivery information provided by the customer
We do not guarantee delivery within the estimated timeframe and are not liable for delays caused by third-party carriers, customs authorities, or any other factors outside our direct control.
4. Shipping Coverage
We ship internationally to most countries worldwide. However, we reserve the right to restrict shipping to certain regions at our sole discretion due to carrier limitations, legal restrictions, or logistical constraints.
If we are unable to fulfill a shipment to your location, you will be notified promptly and offered a full refund of your order.
5. Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, and/or processing fees levied by the destination country's authorities. These charges are entirely the responsibility of the customer and are not included in the product price or shipping cost displayed at checkout.
We are not responsible for any delays caused by customs clearance procedures. We are legally required to declare the accurate value of shipments on customs documentation and are unable to alter declared values upon request.
Failure to pay applicable customs duties or taxes may result in the package being returned or destroyed by customs authorities. In such cases, we are not liable for the loss of the shipment or any associated costs.
6. Shipping Address Accuracy
The customer is solely responsible for providing a complete, accurate, and deliverable shipping address at the time of order placement. We are not liable for orders that are delayed, lost, or undeliverable due to:
- Incorrect, incomplete, or outdated address information
- Failure to collect the package from a delivery facility within the carrier's specified timeframe
- Refusal of delivery by the recipient
If an order is returned to us due to address errors or non-collection, the customer may be responsible for re-shipping costs.
7. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. Tracking updates may take up to 48 hours to appear in the carrier's system after dispatch.
We are not responsible for tracking information that is temporarily unavailable or delayed in updating due to carrier system issues.
8. Lost or Damaged Shipments
If your order has not arrived within 15 business days from the estimated delivery date, please contact our support team at verunoscompany@use.startmail.com before initiating any dispute or chargeback with your payment provider.
In the event of a damaged shipment, you must:
- Retain all original packaging materials
- Photograph the damaged packaging and product immediately upon receipt
- Contact us within 48 hours of delivery with photographic evidence
We will not be able to process claims for damaged shipments reported after 48 hours of confirmed delivery.
9. Returns and Refunds
9.1 Eligibility Window
Return requests must be submitted within 14 calendar days of the confirmed delivery date. Requests submitted after this period will not be accepted under any circumstances.
9.2 Conditions for Return Acceptance
To be eligible for a return, all of the following conditions must be met:
- The product must be unused, in its original condition, and show no signs of wear or damage caused by the customer
- The product must be returned in its original, undamaged packaging with all included accessories and documentation
- Photographic evidence of the product's condition and defect (if applicable) must be provided prior to return authorization
- A valid proof of purchase (order number or confirmation email) must be included
9.3 Non-Returnable Items
The following are not eligible for return or refund under any circumstances:
- Products that have been used, assembled, or installed
- Products returned without original packaging or accessories
- Products damaged due to misuse, improper handling, or failure to follow product instructions
- Products returned without prior written authorization from our support team
- Orders where the stated reason for return cannot be substantiated with evidence
9.4 Return Process
To initiate a return, contact us at verunoscompany@use.startmail.com with your order number, reason for return, and supporting photographs. Returns sent without prior authorization will be refused and returned to the sender at their expense.
Return shipping costs are the responsibility of the customer unless the return is the result of a verified product defect or fulfillment error on our part.
9.5 Refund Processing
Approved refunds will be issued to the original payment method within 7–10 business days of our receipt and inspection of the returned item. Refunds will not be issued until the returned product has been physically received and assessed by our team.
We reserve the right to issue a partial refund if the returned item shows signs of use or damage inconsistent with the claimed defect.
10. Product Disclaimer
Our shoe dryer is a consumer product designed for general household use. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any medical condition. We make no representations or warranties regarding any health-related benefits associated with the use of this product.
We are not liable for any physical, health, or property-related consequences arising from:
- Misuse or improper use of the product
- Use of the product in a manner inconsistent with the included instructions
- Individual interpretation of product descriptions or marketing materials
- Use of the product by persons who have not read or followed the product instructions
11. Limitation of Liability
To the fullest extent permitted under applicable general commercial standards, our total liability in connection with any order shall not exceed the amount paid by the customer for the specific product giving rise to the claim.
We shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use our products, including but not limited to loss of data, loss of revenue, or personal injury resulting from misuse.
12. Dispute Resolution — Chargebacks and Payment Disputes
We are committed to resolving any issue in good faith. Before initiating a chargeback or payment dispute with your bank, credit card provider, or payment platform, you are required to contact our customer support team and allow us a reasonable opportunity to resolve the issue directly.
To contact us: verunoscompany@use.startmail.com
Please include in your message:
- Your full name and order number
- A clear description of the issue
- Supporting evidence (photographs, screenshots, etc.)
Chargebacks initiated without prior contact and without allowing a reasonable resolution period may be disputed by us with full documentation of the transaction. We maintain detailed records of all orders, communications, shipping confirmations, and delivery statuses.
13. Contact
For any questions, concerns, or support requests related to your order or this policy, please contact us at:
Email: verunoscompany@use.startmail.com
We aim to respond to all inquiries within 1–2 business days.
This policy is subject to change without prior notice. The version published at the time of your order placement governs your purchase.