Terms of service

TERMS OF SERVICE

Last Updated: May 10, 2025 Effective Date: May 10, 2025

1. Agreement to Terms

By accessing or using our website, browsing our store, or placing an order, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction), that you have read and understood these Terms of Service, and that you agree to be legally bound by them.

If you do not agree to these Terms, you must discontinue use of this website immediately and refrain from placing any orders.

We reserve the right to modify these Terms at any time. Changes take effect immediately upon publication. Continued use of the website after any modification constitutes your acceptance of the updated Terms.

2. Products and Product Descriptions

2.1 Product Information

We make reasonable efforts to ensure that product descriptions, images, and specifications are accurate and up to date. However, we do not warrant that product descriptions or any other content on this website are complete, reliable, current, or error-free.

Colors, sizes, and appearances may vary slightly from what is displayed on your screen due to differences in monitor settings, lighting, and display technology. These variations do not constitute a defect or misrepresentation.

2.2 Product Availability

All products are offered subject to availability. We reserve the right to discontinue any product at any time without notice. In the event that a product becomes unavailable after your order is placed, we will notify you promptly and issue a full refund.

2.3 Product Disclaimer — Not a Medical Device

Our shoe dryer is a consumer product designed exclusively for general household use — specifically, for drying footwear. It is not a medical device, therapeutic tool, or health-related product. It is not intended to diagnose, treat, cure, or prevent any health condition.

We make no representations or warranties, express or implied, regarding any health-related outcomes associated with use of this product. We expressly disclaim liability for any physical, health-related, or property-related consequences arising from:

  • Misuse of the product or use inconsistent with the provided instructions
  • Individual interpretation of product descriptions, marketing materials, or images
  • Use by persons who have not read the product instructions in full
  • Use of the product in combination with other devices or substances not specified by us

3. Pricing and Payment

3.1 Pricing

All prices are displayed in the currency shown at checkout and are subject to change without notice. We reserve the right to correct pricing errors at any time. If a pricing error is identified after your order is placed, we will contact you to confirm whether you wish to proceed at the correct price or cancel the order.

3.2 Taxes and Duties

Prices displayed on our website do not include customs duties, import taxes, or any other charges that may be levied by the destination country's authorities. These costs are entirely the responsibility of the customer. We are not liable for any fees imposed by customs or tax authorities upon delivery.

3.3 Payment Security

We use third-party payment processors (including but not limited to Stripe and PayPal) to handle all transactions. We do not store, access, or process your payment card information directly. By completing a purchase, you agree to the terms and privacy policies of the relevant payment processor.

3.4 Declined or Failed Payments

We reserve the right to cancel any order where payment cannot be successfully verified or collected. In cases of suspected fraudulent activity, we may cancel the order, refund any payment received, and report the activity to the relevant authorities.

4. Order Acceptance and Cancellation

4.1 Order Acceptance

Placing an order constitutes an offer to purchase. An order is only accepted when you receive a written order confirmation from us via email. We reserve the right to refuse or cancel any order at our sole discretion, including cases involving:

  • Product unavailability
  • Errors in product or pricing information
  • Suspected fraudulent, abusive, or unauthorized activity
  • Inability to verify billing or shipping information

4.2 Order Cancellations by the Customer

Once an order has been submitted and payment processed, cancellations are only accepted before the order has been dispatched. To request a cancellation, contact us immediately at verunoscompany@use.startmail.com with your order number.

We cannot guarantee that a cancellation request will be fulfilled if the order has already entered the fulfillment process. If the order has been dispatched, you will need to follow the return process outlined in our Shipping Policy.

5. Shipping and Delivery

Shipping, processing times, delivery estimates, international shipping conditions, and return procedures are governed by our Shipping Policy, which is incorporated into these Terms by reference. By agreeing to these Terms, you also agree to the Shipping Policy in its entirety.

6. Returns and Refunds

6.1 Eligibility

Return requests must be submitted within 14 calendar days of the confirmed delivery date. Requests submitted after this period will not be accepted.

To be eligible for a return, the product must be:

  • Unused and in its original, unaltered condition
  • In its original packaging with all accessories and documentation included
  • Accompanied by photographic evidence of the claimed defect or issue
  • Supported by a valid proof of purchase

6.2 Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used, assembled, modified, or installed
  • Products returned without prior written authorization from our support team
  • Products returned without original packaging
  • Products damaged due to misuse, improper handling, or disregard of instructions
  • Claims submitted beyond the 14-day return window

6.3 Refund Processing

Approved refunds will be issued to the original payment method within 7–10 business days of our receipt and inspection of the returned product. We reserve the right to issue a partial refund if the returned item shows signs of use or damage inconsistent with the stated reason for return.

6.4 Defective or Incorrect Products

If you receive a product that is defective or differs materially from what was ordered, you must notify us within 48 hours of delivery with photographic evidence. We will assess the claim and, where validated, offer a replacement or full refund at our discretion.

7. Intellectual Property

All content on this website — including but not limited to text, images, logos, graphics, product descriptions, and design elements — is the property of our store or its content suppliers and is protected by applicable intellectual property standards.

You may not reproduce, distribute, modify, display, or use any content from this website for commercial purposes without our prior written consent. Unauthorized use of our intellectual property may result in legal action.

8. User Conduct

By using this website, you agree not to:

  • Use the website for any unlawful, fraudulent, or abusive purpose
  • Submit false, misleading, or inaccurate information in any form or transaction
  • Attempt to gain unauthorized access to any part of the website or its systems
  • Interfere with the operation, security, or integrity of the website
  • Initiate chargebacks or payment disputes in bad faith or without first contacting our support team
  • Use automated tools, bots, or scrapers to access or extract data from our website

We reserve the right to terminate access, cancel orders, and report conduct to relevant authorities where violations of these conditions are suspected.

9. Dispute Resolution and Chargebacks

We are committed to resolving any order-related issue fairly and in good faith.

Before initiating any chargeback, payment reversal, or dispute through your bank, credit card provider, or payment platform, you are required to contact our customer support team and allow us a reasonable period to investigate and resolve the matter directly.

Contact us at: verunoscompany@use.startmail.com

Please include your order number, a clear description of the issue, and any supporting evidence. We aim to respond within 1–2 business days.

Chargebacks filed without prior contact and without allowing a reasonable resolution period may be challenged by us with full supporting documentation, including order records, shipping confirmations, delivery verifications, and all prior communications. We maintain comprehensive records of all transactions and interactions.

10. Limitation of Liability

To the fullest extent permitted under general international commercial standards:

  • Our total liability in connection with any order shall not exceed the amount paid by the customer for the specific product giving rise to the claim.
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of data, loss of use, or personal injury, arising from the use or inability to use our products or website.
  • We are not liable for any damages arising from your reliance on product descriptions, marketing content, or any information published on this website.
  • We are not liable for any third-party actions, including those of carriers, customs authorities, or payment processors.

11. Disclaimer of Warranties

Our products and website are provided on an "as is" and "as available" basis. We make no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

  • The website will be uninterrupted, error-free, or free of viruses or other harmful components
  • Products will meet any specific performance expectations not explicitly stated in our product descriptions
  • Any errors in the website or product information will be corrected within a specific timeframe

12. Privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website and placing an order, you consent to the collection and use of your information as described in that policy.

13. Third-Party Links and Services

Our website may contain links to third-party websites or services. These links are provided for convenience only. We have no control over the content, privacy practices, or terms of third-party sites and accept no responsibility for them. Accessing third-party links is done at your own risk.

14. Force Majeure

We shall not be held liable for any failure or delay in fulfilling our obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control. This includes, but is not limited to, natural disasters, pandemics, government actions, strikes, transportation disruptions, carrier failures, or supply chain interruptions.

In such cases, we will make reasonable efforts to notify affected customers and provide estimated timelines for resolution.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable standards, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms without affecting the validity and enforceability of the remaining provisions.

16. Entire Agreement

These Terms of Service, together with our Shipping Policy and Privacy Policy, constitute the entire agreement between you and us with respect to your use of this website and any purchases made through it. They supersede all prior communications, representations, or agreements, whether written or oral, relating to the same subject matter.

17. Contact Information

For any questions, complaints, or legal notices related to these Terms, please contact us at:

Email: verunoscompany@use.startmail.com

We aim to respond to all inquiries within 1–2 business days.

These Terms of Service are subject to change without prior notice. The version in effect at the time of your order governs your purchase.